Resolve Customer Issues Faster with the 2024 Dynamics 365 Customer Service Wave 2 Release
The 2024 Wave 2 release for Dynamics 365 Customer Service is here with new updates and features to improve service operations and resolve customer issues. Microsoft focused on improving agent productivity, with updates to help deliver quality customer service. A webinar highlights the most impactful capabilities, including a new time handling feature for more accurate time tracking, a central location for accessing case files and attachments, and a faster way to access important case details and communication. The webinar provides more details and live demos of these features. If interested in implementing these features or learning more about Dynamics 365 products, contact the team for assistance.
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