Venchi transforms the shopper journey with Dynamics 365
Venchi, a global chocolatier, has partnered with Microsoft Dynamics 365 to enhance the shopper journey. By utilizing Dynamics 365 Commerce and Dynamics 365 Customer Insights, Venchi has developed a personalized omnichannel retail program. They have implemented a loyalty program to gather customer data and are now introducing AI-powered personalization through the Store Commerce app. Venchi has saved 1,500 hours annually by automating fulfillment and reduced the cost of goods sold by 2% through improved accounting and inventory management. Additionally, their loyalty program gained 800,000 customers in its first year. This collaboration has transformed the way Venchi interacts with customers and provides a more tailored shopping experience.
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