From systems of record to systems of action: Dynamics 365, agentic business applications for the frontier
Business leaders are adapting to a new reality where AI and agents are transforming systems of record into systems of action. Agentic business applications leverage data to drive decisions and outcomes, focusing on structured data, clear governance, and business logic. These applications help teams scale up capacity, lower costs, and drive revenue growth. Microsoft offers a suite of agentic business applications with Dynamics 365, empowering organizations to build custom AI-powered applications tailored to their needs. The core components include agents, Copilot, and a unified data platform. Dynamics 365 is expanding its agent portfolio to transform sales, service, finance, and supply chain functions. New agents like Sales Close Agent and Quality Evaluation Agent are enhancing deal velocity and service quality.
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