Enhance supervisor visibility by monitoring waiting chats
Supervisors using Dynamics 365 Contact Center and Dynamics 365 Customer Service can now monitor waiting conversations in real-time. This feature allows supervisors to review conversation transcripts and take necessary actions without interrupting the flow. For example, they can transfer chats to other representatives. This enhancement improves service quality, response times, and supervisor workflows in asynchronous channels. To learn more, visit the provided link.
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