Use the modern rich text editor in Dynamics 365 Customer Service
The article discusses the phasing out of the current rich text editor in Dynamics 365 Customer Service and the integration of its capabilities into the modern rich text editor. Key dates mentioned include the disclosure date of August 9, 2024, the end of support on October 31, 2024, and the end of life on April 30, 2025 for the current rich text editor. The modern rich text editor offers an enhanced authoring experience and aligns with the interfaces of Microsoft applications like Outlook, Word, and OneNote. Customers are encouraged to leverage the modern rich text editor and can learn more about it on the Microsoft website.
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