A deep dive into the Case Management Agent(preview) in D365 Customer Service
A detailed exploration of the Case Management Agent in D365 Customer Service, part of the 2025 Release Wave 1. This tool aims to enhance automation and productivity for customer service teams, aiding in quicker issue resolution. The article delves into the functionality, operation, and potential impact of the Case Management Agent, offering insights for support team managers and those interested in Dynamics 365 innovations.
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