A Little Nudge Needed? How to Send Proactive Messages by Your Agent
This article explains how to send proactive messages using a virtual agent in Microsoft Teams. Proactive messages allow agents to reach out to users without waiting for them to ask questions. The article provides step-by-step instructions for setting up a scheduled flow that sends proactive messages. It covers topics such as calculating the remaining days until a specific date, identifying users in the system, and sending the messages via the agent. The article also includes considerations for handling different scenarios, such as when the recipient is already engaged in a conversation or when the bot is not installed.
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