Omnichannel for Customer Service – Resizable Communication Panel
The article discusses the resizable communication panel feature in Microsoft's Dynamics 365 Omnichannel for Customer Service. The panel allows agents to view and interact with customer conversations. The article explains how to resize the panel to make reading chat conversations easier. It also mentions that there is a minimum and maximum size for the panel. The system remembers the last used size, so agents don't have to resize it for every conversation. The article also mentions that the resizable panel feature needs to be enabled by an admin through system settings. Overall, the feature enhances the user experience for customer service agents.
Article 12m
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