Enhancing Microsoft Dynamics 365 Help Desk Efficiency with an AI-Driven Copilot Chatbot
A client faced challenges with their help desk system and Dynamics 365, so they implemented an AI-driven Copilot Chatbot to enhance self-service support. The chatbot integrated with the help desk system and allowed users to find solutions on their own before submitting a ticket. The chatbot accessed help documents securely within the Power Pages portal and used natural language processing to retrieve relevant information. This solution resulted in reduced ticket volume, faster response times, and enhanced AI learning. The client migrated help documents from SharePoint to Dynamics 365 file storage to ensure secure access. Overall, this project showcased the ability to implement intelligent AI solutions that enhance productivity.
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