Microsoft Copilot for Service | Transform service
Microsoft Copilot for Service is a tool that allows organizations to leverage their existing knowledge to improve efficiency and automate tasks for customer service agents. It uses generative AI-powered conversations to provide quick answers and summaries based on CRM data. Copilot can be used within Microsoft applications like Outlook and Teams, as well as embedded in agent desktops. It integrates with popular platforms like Salesforce, ServiceNow, and Zendesk, as well as public websites, SharePoint, and knowledge base articles. This tool helps streamline customer service processes and enhance agent productivity. For more information, visit the Microsoft Copilot website.
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