All New Email Experience with Customer Service Workspace | Dynamics 365 Shorts


Learn about the new AI enhancements in Dynamics 365 that improve the email composition experience for agents. Agents can now easily drag and drop recipients, resolve email addresses to Dynamics 365 records, and see out-of-office status. Visit Microsoft Learn to find out more about using Dynamics 365 for better email composition. Also, join the Microsoft community website to connect with other users and discover more tips.


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