Try the first-party WhatsApp channel in Dynamics 365 Contact Center
Microsoft Dynamics 365 Contact Center now offers a first-party WhatsApp channel integrated with Azure Communication Services. This integration allows businesses to provide customer service on WhatsApp, leveraging its ease of use and global reach. The integration is seamless with Microsoft's ecosystem, eliminating the need for third-party connectors and ensuring a simplified IT footprint. The first-party WhatsApp channel offers features such as easy configuration, customer engagement, a unified interface for agents, and rich reporting for supervisors. Businesses can enhance customer engagement by leveraging WhatsApp's capabilities for more meaningful and contextual interactions. To get started, businesses can sign up for the feature through a provided form.
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