Customer Service Workspace – Multiple Browsers
Microsoft's customer service workspace now supports multiple browsers, allowing agents to work with Dynamics 365 Contact Center across multiple screens. Previously, agents would receive a notification when opening the workspace in a second browser, but this notification has been removed. Agents can now load the workspace in multiple browser windows and position them on different monitors. Notifications for incoming chats appear on all screens, and agents can accept conversations on different monitors. However, agents should be trained to ensure sessions are closed correctly to avoid any issues. Overall, this feature provides flexibility and improves productivity for contact center agents.
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