Ernst & Young reinvents sales globally with Microsoft Dynamics 365
Ernst & Young (EY), one of the largest professional services organizations in the world, has transformed its sales organization using Microsoft Dynamics 365 Sales. With over 100,000 EY professionals across the globe, Dynamics 365 Sales provides an integrated CRM system that helps improve client service and maintain a competitive edge. The system allows for enhanced seller productivity with Microsoft 365, including access to customer opportunities within Microsoft Outlook and Teams. EY is also leveraging AI capabilities to improve efficiency and customer experiences. The new sales platform has already shown positive results, including enhanced collaboration, greater access to insights, standardized sales processes, improved pipeline visibility, and tighter team collaboration. EY plans to continue its sales excellence journey with AI and Copilot features.
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