Better Customer Service with Dynamics 365 Contact Center Agents
Businesses are facing challenges in delivering fast and accurate customer support due to outdated knowledge bases and rigid self-service tools. Microsoft Dynamics 365 Contact Center introduces autonomous AI agents to improve customer interactions without manual intervention. These agents analyze customer interactions, update knowledge bases, and enhance self-service support. By implementing autonomous agents, businesses can enhance self-service capabilities, improve first-contact resolution, automate knowledge management, and increase operational efficiency. To implement autonomous agents in Dynamics 365 Contact Center, assess current setup, plan integration, train the team, and monitor performance for optimization.
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