How to Integrate WhatsApp with Dynamics 365 CRM Using Meta or Twilio APIs
Integrating WhatsApp with your CRM, like Microsoft Dynamics 365, is crucial for providing instant, personalized service. WhatsApp4Dynamics allows you to manage WhatsApp messages directly within the CRM interface, offering features like AI sentiment analysis and attachment sharing. You can integrate WhatsApp using Meta or Twilio APIs, each with its own benefits. After integration, you can send/receive messages, map conversations to CRM records, and more. The process involves registering, setting up APIs, and configuring mappings in Dynamics 365. This integration ensures secure, encrypted communication and enhances customer interactions within your CRM.
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