2024 release wave 1: Transforming experiences with Microsoft Copilot and Dynamics 365
In this age of AI, businesses are looking for generative AI to solve customer connection, loyalty, and seller productivity problems. Microsoft is introducing new innovations and capabilities in the 2024 release wave 1 of Dynamics 365 to transform businesses. The goal is to create a unified customer understanding and orchestrate experiences across sales, marketing, and service. The release includes Microsoft Copilot for Sales, Dynamics 365 Sales, and Dynamics 365 Customer Insights, which will elevate the seller experience through AI-driven process transformation, optimize the buying journey with data, and personalize every customer interaction. The features include enhanced email summaries and replies, meeting preparation reports, AI-generated tips in Microsoft Teams meetings, and more.
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