Introducing Microsoft Copilot for Service: Generative AI for Customer Service
This video introduces Microsoft Copilot for Service, a new tool that adds generative AI to customer service systems like Dynamics 365, Salesforce, Zendesk, or ServiceNow. It offers a click-and-point setup for creating chat bots that assist agents in finding information and generating email responses. The video covers the capabilities, licensing, and availability of Copilot for Service, with specific timestamps for different topics discussed.
Video 17m
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