AI-infused personalized customer journeys with Dynamics 365 Customer Insights 2023 release wave 2
Microsoft is introducing new AI features in its Dynamics 365 Customer Insights product as part of the 2023 release wave 2. These features aim to enhance customer experiences and boost productivity. The new features include real-time capabilities, such as updating customer profiles and insights in real time based on customer interactions. Additionally, there are features to improve sales and marketing alignment, such as customer profile summaries for sellers and lead scoring models for marketers. The release also includes enhancements to journey creation and content generation using AI-powered Copilot. Overall, these features aim to leverage data and AI to personalize customer journeys and improve engagement.
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