Manage Email Bounces on Lead or Contact Views & Forms in Dynamics 365 Customer Insights - Journeys


This article explains how to manage email bounces on lead or contact views and forms in Dynamics 365 Customer Insights - Journeys. The author provides step-by-step instructions on creating new fields to store bounce data, such as bounce type, category, details, and date. They also explain how to use a two-step flow to update leads or contacts when an email bounce occurs. The article includes screenshots and highlights important information from the "Email bounced" action in Customer Insights - Journeys.


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