Key Considerations for Dynamics 365 Customer Service Success
Establishing an efficient customer service system is essential for customer satisfaction. Before implementing Dynamics 365 Customer Service, consider licensing and functionality, cost, call center size and complexity, and efficiency and automation. The licensing for the Dynamics 365 OmniChannel app is separate from Customer Service, so both licenses must be purchased for OmniChannel features. The cost for each license is about $100 per user per month. Microsoft is targeting larger businesses with complex needs for the OmniChannel add-on. Dynamics 365 Customer Service offers automation features, such as Power Virtual Agents, which can increase productivity. Carefully plan and consider these factors to successfully set up Dynamics 365 Customer Service.
Podcast 17m
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