Microsoft has introduced a new Workflows designer within Copilot Studio, which integrates AI-native actions such as Agents, Prompts, and Classify with traditional Power Automate elements like Connectors and Variables. This unified designer eliminates the need to switch between tools, offering a seamless experience for building intelligent systems. In this tutorial, an intelligent email triage system is created from scratch using the new workflows designer. The system detects customer sentiment in emails, classifies them into categories like Billing, Technical, and Sales, and provides AI-driven solutions for each. The video covers every aspect of the workflow designer, including Agent reasoning, Prompt injections, classification, AI replies grounded in M365 Copilot, and options for human review. Additionally, basic functions such as Connectors, Variables, If/Else logic, and looping are explored, along with workflow activity tracking and version history.
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