Generate Smart Inline Email Drafts with Copilot in Seconds
Inline Assistance with Copilot is an AI-powered feature that helps customer support agents respond to emails more quickly and accurately. It generates personalized and context-aware email templates based on prompts provided by the agent. The feature can also be used to update or rewrite specific parts of an email without starting over. Inline Assistance with Copilot saves time, ensures consistent messaging, and allows agents to focus on complex issues while still maintaining a personal touch. This functionality is available in the inline editor of Dynamics 365 Customer Service. Overall, Copilot enhances the efficiency and quality of customer service communication, improving productivity and providing a more tailored experience for customers.
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