Discover the Latest Copilot Capabilities for Dynamics 365 Customer Service
Microsoft's 2024 Wave 1 Release for Dynamics 365 Customer Service is underway, with several new updates and features available. To help users make the most of these updates, Catapult has organized a webinar highlighting the most beneficial capabilities for customer service teams. The webinar covers topics such as drafting personalized email responses using AI, accessing high-level case summaries quickly, and proposing new knowledge base articles upon case resolution. The webinar provides a detailed understanding of these features, live demos, and step-by-step setup instructions. Catapult also offers support packages to help organizations implement and utilize these new features effectively.
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