Update the connection limits for custom Contact Center reports
Dynamics 365 Contact Center provides out-of-the-box analytics for contact centers, but customizing real-time analytics can lead to slow reports. One way to improve performance is to update the connection limits in Power BI. By increasing the maximum connections beyond 300, you can enhance performance, scalability, and optimize custom reports. To update the connection limit, download the schematic model from the Power BI portal, open it in Power BI desktop, change the maximum connections under DirectQuery to a number greater than 300, and save and publish the model. Increasing the connection limit can significantly improve the performance of customized reports. For more information, refer to the provided links.
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