MDA: Enable SLA for Custom Entity and learn how to use SLA
This article explains how to enable SLA (Service Level Agreement) for a custom entity in Dataverse. SLA is a feature that allows you to define the satisfaction level of your service or support based on certain measurable metrics. The article provides step-by-step instructions on how to prepare a custom table, create attributes to support SLA, configure SLA, and view the results. It also includes screenshots to help guide the reader through the process. The article recommends a blog post by Dian Taylor for more information on SLA.
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