Wave 1 2025 Customer Insights Journey Chat With Amey Holden
The release notes for Dynamics 365 Wave 1 2025 have been published. In this video, Amey Holden and the speaker discuss the proposed changes and new features in the Customer Insights - Journeys section. The features include creating journeys using Copilot, exporting data for custom reporting, using segments to trigger the next step in a journey, respecting quiet times and engaging based on location and time zones, pausing and resuming journeys for unplanned events, allowing individuals to re-enter a one-time dynamic segment journey, maximizing event capacity with waitlist registrations, setting up pre- and post-event communications, collecting extra customer information without updating the data model, creating event portals with Power Pages, automating seamless handoffs between marketing and sales, and creating an event portal on your own website.
Video 3m
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