Bridging the Sales Team-Delivery Team Gap in Dynamics 365 Development with Agile and DevOps Methodology
Applying Agile and DevOps methodologies can help bridge the gap between sales and delivery teams in Dynamics 365 CRM development. The disconnect between what sales teams promise and what delivery teams execute can cause project issues and strain client relationships. The causes of this gap include communication divide, clashing incentives, revenue recognition policies, and imperfect future view. To address these issues, a formal sales-to-delivery handover sprint can be introduced, a shared success model can be adopted, incremental revenue recognition can be implemented, and cross-functional team culture can be fostered. The key to closing the gap lies in alignment and communication, and by embracing Agile and DevOps principles, teams can enhance communication, foster collaboration, align incentives, and deliver projects efficiently.
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