Copilot in Dynamics 365 Field Service helps take field support to the next level
Copilot in Dynamics 365 Field Service is an AI-powered tool that revolutionizes the way frontline workers serve customers. It brings next-generation AI to the frontlines, enabling faster resolution and better service. Copilot streamlines field service operations by providing relevant details pre-populated from emails and optimizing technician scheduling. It also integrates with Outlook and Microsoft Teams, allowing frontline managers to easily create, review, and update work orders. Copilot can also be used for natural language search in Teams, making it easier for agents to find specific information related to their work orders. Additionally, the new Dynamics 365 Field Service mobile experience empowers field technicians with all the relevant information they need to manage work orders efficiently. Overall, Copilot enhances productivity and elevates customer experiences in the field service space.
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