Try the agent call quality survey in Dynamics 365 Customer Service
The article discusses the new agent call quality survey feature in Dynamics 365 Customer Service wave 1 2024. This feature allows contact center managers to identify and address issues impacting the agent experience. To enable the call quality survey, users must opt in to early access updates in their environment. The settings for the survey can be found in the Customer Service admin center under the Workspaces section. Agents will receive a prompt to rate the call quality after each call, and if the rating is less than 5 stars, they will be presented with more detailed questions. The feedback from the surveys can be analyzed and used to improve customer satisfaction and overall business performance.
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