Customize label – Search customer, Search Issue in Conversation form – Omnichannel for Customer Service
The article explains how to customize the Search Customer and Search Issue labels in the conversation form of Omnichannel for Customer Service. To do this, search and open the corresponding RESX Web Resource for customization, copy the content, update the value property accordingly, and upload and publish the changes. The article includes screenshots to illustrate the process.
Article 21m
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