Optimize Service Delivery with improved booking capabilities in Dynamics 365 Field Service
Microsoft has introduced two new capabilities in Dynamics 365 Field Service to optimize service delivery. The first capability, "Complete Work Order by Status," allows technicians to indicate if further work is required to complete a work order, streamlining the process for field service teams. The second capability, "Complete Booking While Preserving End-Time," ensures that when a booking is marked as completed by someone other than the assigned resource, the end-time value will retain its original value instead of automatically updating to the current timestamp. These features aim to improve coordination among technicians, customers, equipment, and suppliers, reducing costs and enhancing customer satisfaction.
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