The author discusses how they were able to close the loop in Dynamics 365 by using a custom connector in Microsoft Flow. They explain the process of creating an app in Azure and setting up the necessary permissions and credentials. They then guide the reader through creating a custom connector in Flow, including configuring the host and base URL, security settings, and adding actions and triggers. The author also provides tips on testing the connector and using it in a Flow. They conclude by mentioning the licensing considerations for using custom connectors.
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