Predict workforce capacity needs in Dynamics 365 Contact Center
Capacity planning in Dynamics 365 Contact Center helps organizations align workforce availability with service demand by providing accurate staffing forecasts. Short-term planning predicts staffing needs in 15-minute intervals for real-time adjustments, while long-term planning forecasts daily needs in advance for strategic decision-making. Data slicing allows breakdown of forecasts by channels and queues for effective resource allocation. This tool optimizes staffing efficiency, enhances service delivery, and supports long-term success. Learn more about capacity planning in Dynamics 365 Contact Center [here](https://learn.microsoft.com/en-us/dynamics365/contact-center/use/wfm-capacity-planning).
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