Boost conversation for PVA – When should you use it?
ChatGPT and OpenAI have gained popularity for their generative AI capabilities. Microsoft and other tech companies are quickly incorporating these models into their products. One specific feature is Boost Conversation for Power Virtual Agents (PVA). Boost Conversation allows PVA to read and index the content of a website, using Azure OpenAI services and Bing to answer user questions with data from that website. This feature is useful for narrowing down the information provided by the chatbot and ensuring it stays within the context of the website. However, it may not always provide the desired information, and using Authored Topics or FAQs may be more appropriate. Boost Conversation is best suited for general chatbots that handle initial questions before escalating to a live agent. Overall, it is an impressive addition to PVA's capabilities.
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