Dynamics 365 Business Central agent capabilities: how much does they cost me?
Microsoft has launched the Sales Order Agent, an AI functionality built into Dynamics 365 Business Central 2025 Wave 1 release. The agent uses AI to analyze customer requests received via email, locate the customer in Business Central, and engage in multi-turn email conversations to clarify requests. It also checks and informs the customer about the availability of items and follows up with a sales quote. To activate billing for the agent, users need to link their Business Central environment to a Power Platform environment. Business Central supports two billing models: prepaid capacity and pay-as-you-go. The cost of the agent depends on the number of messages consumed.
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