How to capture user questions asked to Copilot in Dynamics 365 CRM using Power Automate

Microsoft's Copilot is becoming an important part of the Dynamics 365 CRM ecosystem. A recent client wanted to capture user details and the questions they asked when interacting with Copilot in their D365 CRM environment. This article provides a step-by-step guide on how to build a Power Automate flow with an Action & Plugin to capture these interactions effectively. The flow involves creating a solution in Power Apps, configuring a trigger, parsing the interaction context, getting user details from the transcript record, decoding and converting the transcript data to JSON, parsing the JSON to extract user messages, and storing and displaying the user questions. This setup automates data collection for further processing or integration with other systems.

Article 1m Microsoft Dynamics 365 CRM Tips and Tricks

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