Exploring AI, Power Virtual Agents, and the Power Platform: A Journey with Sarah Critchley, Microsoft's Principal Program Manager
Sarah Critchley, a principal program manager at Microsoft, discusses Power Virtual Agents (PVA) and its potential to make technology interactions more human-like and efficient. She shares her journey from Canada to Microsoft and her passion for writing tech books. The episode explores the PowerCat PVA playbook, PVA in a Day, and Microsoft's Conversational UX Guide. Critchley highlights the Generative Actions feature, which improves user experience by inferring context from queries. The integration of Azure Open AI service with PVA is also discussed, along with the deployment of adaptive cards. Mark Smith, the nz365guy, joins the conversation and explores the role of voice technology in PVA.
Podcast 17m
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