Generate Summary with Copilot in Dynamics 365 Field Service Mobile App (Part II)
The Dynamics 365 Field Service Mobile App now includes the Copilot feature, which provides field technicians with AI-generated summaries for enhanced decision-making. This article explains how to configure summaries for the mobile app. The steps include enabling the Work Order Summary in Mobile Settings and adding the Field Service Copilot Recap component to the form in Power Apps. The article provides detailed instructions and screenshots for each step. The Copilot Summary feature is not available in offline mode. Overall, this configuration empowers technicians by providing quick access to essential information, reducing errors, and improving productivity in the field.
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