Integrating PVA with Omnichannel Live Agent
The article discusses how to integrate Power Virtual Agents (PVA) with Omnichannel Live Agent in Dynamics 365. It is the second part of a two-part series, with the first part covering the basics of PVA and Omnichannel Live Agent. The article provides a step-by-step guide on how to set up the integration and includes screenshots to help with the process. The author also highlights some of the benefits of using PVA and Omnichannel Live Agent together, such as improved customer experience and increased efficiency.
Article 21m
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