Adding to Calendars using Power Automate
D365 Customer Service and Field Service use calendars associated with resources to schedule working time. However, this doesn't work well when working with volunteers who have inconsistent schedules. This article discusses how to create sporadic "On Time" entries in Field Service or Customer Service using an unbound action in Power Automate. The article provides a step-by-step guide on manually configuring calendar entities and creating rules via Power Automate. It also includes a JSON snippet for creating calendar entries and explains the required fields. Overall, this article offers a solution for managing volunteer schedules in D365 Customer Service and Field Service.
Article 58m
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