Introducing new Microsoft Copilot capabilities to optimize Dynamics 365 Field Service operations
Microsoft has introduced new capabilities for Microsoft Copilot in Dynamics 365 Field Service to help service managers and technicians find information more efficiently and keep customers updated. The new capabilities include natural language interaction with Copilot to retrieve work order details and search other records, as well as the ability to draft email updates to customers. Additionally, Dynamics 365 Field Service now integrates with Microsoft Teams, allowing technicians to use Copilot in Teams chats and access Dynamics 365 Remote Assist capabilities for remote assistance. The integration with Dynamics 365 finance and operations applications is also now generally available. These updates aim to streamline work order management and boost technician efficiency.
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