How do I allow agents to create a Teams call in a chat session | Getting Started With D365 Shorts
In this video, we explore the 'Join a Teams call' feature in Microsoft Teams, which allows agents to seamlessly transition from a call or chat to a more personalized support experience. Agents can use Microsoft Teams to share their screen, connect through video, and provide remote control assistance, enhancing customer interactions. If you want to learn more about this feature, you can visit the Microsoft Learn website. Additionally, you can sign up for the Microsoft Dynamics 365 Community site to access more resources and connect with other users.
Video 10m
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