The article discusses how to use the RetrieveDuplicatesRequest message in Microsoft Dynamics 365 to check for duplicate records before creating or updating a record. It explains that instead of relying on exceptions, this message can be used to detect duplicates. The article provides an example of using the RetrieveDuplicatesRequest message to check for duplicate leads with the same email address. It shows how the message can return the total number of duplicates found and the details of the duplicate records. The article concludes by providing a link for more information.
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