Setting Up Knowledge Sources for Copilot | Getting Started with Dynamics 365 Shorts
Learn how to set up knowledge sources for Copilot in Dynamics 365 Customer Service to enhance customer satisfaction. By configuring a comprehensive knowledge base and enabling Copilot to access trusted web domains, agents can efficiently address inquiries and provide a well-informed customer experience. Take your customer service to the next level with Dynamics 365 Customer Service. Visit the Microsoft Learn website for more information. Also, join the Microsoft Community to connect with other users and gain more tips.
Video 12m
Login now to access my digest by 365.Training
Learn how my digest works
Features
- Articles, blogs, podcasts, training, and videos
- Quick read TL;DRs for each item
- Advanced filtering to prioritize what you care about
- Quick views to isolate what you are looking for right now
- Save your favorite items
- Share your favorites
- Snooze items you want to revisit when you have more time