Dynamics 365 Contact Center Now Available
Microsoft Dynamics 365 Contact Center (formerly Omnichannel) is a cloud-based application that provides full contact and call center capabilities. It can be used alongside other Dynamics 365 apps or as a stand-alone application. The platform offers omnichannel capabilities, allowing businesses to manage customer interactions from a single interface across multiple channels. It also integrates AI and machine learning tools to enhance service delivery and automate routine tasks. Dynamics 365 Contact Center has robust analytics and reporting capabilities, allowing businesses to track key performance indicators and optimize operations. The platform is scalable and flexible, supporting remote and hybrid work environments. Embracing Dynamics 365 Contact Center can lead to more efficient and personalized customer service.
Article 10m
Login now to access my digest by 365.Training
Learn how my digest works
Features
- Articles, blogs, podcasts, training, and videos
- Quick read TL;DRs for each item
- Advanced filtering to prioritize what you care about
- Quick views to isolate what you are looking for right now
- Save your favorite items
- Share your favorites
- Snooze items you want to revisit when you have more time