Watch This Copilot Agent Transform a Customer Service Team in Real Time
In this webinar, viewers are shown how an AI-powered Copilot Agent can revolutionize customer service operations. Using tools such as Microsoft Copilot Studio, Dynamics 365, Power Automate, MCP (Model Context Protocol), and Code Interpreter, the session demonstrates the transition from manual reporting to real-time conversational analytics. Participants learn how to connect to Microsoft Dataverse, analyze SLA performance, process data with Python, and generate insightful dashboards and reports. The session covers the use of conversational AI to enhance operational efficiency, decision-making, and the customer experience. It also includes instructions on setting up secure connections and generating AI-driven insights, and showcases a live demonstration of building a Customer Service Copilot Agent. This informative event highlights the benefits of Microsoft’s technology stack for customer service automation.
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