Solve case creation issues using the enhanced activity monitor tool
Dynamics 365 Customer Service has enhanced its activity monitor tool to help administrators diagnose and resolve issues with automatic case creation. The tool provides recommendations for each event, including reasons why case creation was skipped or failed and steps to resolve the issue. Administrators can view the status of events for the past seven days and navigate to the activity monitor form for each event to see the resolution steps and direct links to the rule settings that need to be changed. Recent enhancements provide suggestions for configuration changes to avoid future case creation issues.
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