Over 30% of CRM projects fail due to poor adoption and implementation. This guide provides strategies for spring cleaning your CRM, including optimizing your existing system, transitioning to Microsoft Dynamics 365, and enhancing user adoption. Evaluating your current CRM is the first step, considering factors such as meeting business goals, user struggles, integration, performance, and data security. If you decide to stick with your current CRM, you can optimize its performance by cleaning up data, reviewing user access, and optimizing the user interface. If you choose to transition to Microsoft Dynamics 365, plan out the implementation and focus on user adoption through training sessions, user guides, and continuous support.
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