Agents can use the Timeline highlights feature to quickly view critical information about different activities in the timelines without clicking on each activity. This feature can be enabled or disabled at the form level, app level, and environment level. At the form level, the "Enable Timeline Highlights" checkbox can be checked or unchecked for the timeline component. At the app level, it can be enabled or disabled in the app's settings. It can also be specified using Setting Definitions and Environment values. For more details, refer to the provided links.
Login now to access my digest by 365.Training